Refund Policy

Purpose: Outlines conditions for refunds to ensure customer satisfaction while setting clear boundaries.

Non-Delivery: Full refund if the agreed service (e.g., promotion) isn’t delivered within the specified timeframe.
Technical Errors: Refund or equivalent service offered if unresolved technical issues on their end prevent service execution.
Change of Mind: Full refund (minus a fee) if canceled within 24 hours of ordering and promotion hasn’t started. Fee for CARDINITY payments: 0.25 EUR + 1 (assumed incomplete; likely a typo).

Results Not as Expected: No refunds for dissatisfaction with promotion outcomes (e.g., stream/follower quality), as long as the service was delivered as promised.
Customer Error: No refunds if incorrect info (e.g., wrong link) is provided and the service has started.
External Platform Changes: No refunds for issues caused by updates/changes on platforms like Spotify or Apple Music, as these are outside their control.
Crypto Payments: Non-refundable due to the irreversible nature of cryptocurrency transactions.

Steps: Contact contact@sonymusicpromation.com with order details and issue explanation, including supporting documentation (e.g., screenshots).
Timeline: Reviewed within 7 business days; additional info may be requested.

Approval: Processed to the original payment method within 10 business days if approved.
Partial Refunds: Possible if part of the service was delivered or only part of the order is canceled.

Support: Reach out to contact@sonymusicpromation.com for questions or concerns.

The policy balances customer protection (e.g., non-delivery refunds) with business safeguards (e.g., no refunds for subjective results or crypto payments).
The refund fee for CARDINITY payments seems incomplete (“0.25 EUR + 1”); it might mean 1% or another unit, but it’s unclear.
Two email addresses are listed: contact@sonymusicpromation.com for requests and contact@sonymusicpromation.com for general inquiries, suggesting possible third-party involvement or a typo.